you visualize it we make it happen slogan

You visualize it we make it happen slogan drivers#

Instead, we’re shifting more to a business partner model of working together to define how business ideas and technology can meet in new and exciting ways.įor example, we decided to automate core reporting, so we had to standardize the way we managed financial data globally. We’ve moved away from the traditional back-office IT mindset - that we are a service offered to the business. The composition of our teams looks very different from the past. This is critical in showing other teams what is possible and that there is abundant opportunity to unlock new opportunities and new value aligning ourselves with the direction of transformation. We are truly driving the transformation to all levels of the team. That means not only the business teams, but from our command center leveraging chatbot technology to raise satisfaction and handling more user tickets, to our infrastructure and networking teams migrating towards the software-defined data center of the future, to our test teams improving automation. “Everybody is a first-class citizen” is something that I share with my teams, and the teams have responded by finding ways to apply technology and artificial intelligence in the service of improved experience, stronger employee engagement, and more efficient processes in every level of the organization.

In realizing the vision within BT/IT at Lenovo, we have taken inspiration from YY’s strong support and challenged ourselves to get every team involved in a practical way. There is a real expectation that every Lenovo employee will focus their individual roles on improving the experience of our customers.

Our CEO, Yuanqing Yang, known as “YY” in the company, has made it clear to the entire company that every employee has a role to play in our Intelligent Transformation. This kind of change requires a completely new way of understanding PCs. For that strategy, we are using new development models to allow our partners to participate in innovation. And we are creating a smart Internet of Things (IoT) consumer device ecosystem in China with smart screens and sensors. On the business model side, we are offering device as a service where we provide usability tips to help users manage their devices. Those are the everyday innovations that are just as much a part of being digital as creating new products and services.

You visualize it we make it happen slogan drivers#

We can tell what they’ve purchased, which drivers they’ve downloaded, and what questions they’ve been asking of the user base. We are ramping up AI in our call centers so that we know the intent of a customer when they contact us. With customer experience, we are using machine learning and artificial intelligence to reduce friction. With process optimization, for example, we are using a SaaS tool to improve our quoting capabilities and to give customers better self-service. Therefore, we have been using the term “Intelligent Transformation” - applying technology, especially AI, in all of the areas of the business to tap into the exploding amounts of data that are becoming more available throughout the enterprise and ecosystem. As a company, we believe in the increasing importance of artificial intelligence (AI) for businesses going forward. It ranges from basic process optimization, to using technology to unlock new business models, to creating new products, and delivering more empowering customer experiences. Martha Heller: What does “digital” mean to Lenovo?Īrthur Hu: For Lenovo, digital covers a wide spectrum. I caught up with Hu to learn how he uses everyday innovation, identity, and teamwork to challenge long-held ideas about technology operations at the $43 billion global high-tech company. But as important as any of that, says Arthur Hu, CIO of Lenovo, is changing the “hearts and minds” of every employee in the company. Digital transformation requires vision, leadership, process change, and technology.